Ticket Triage Agent

Cost tradeoff: this agent makes ~5 tool calls per ticket (fetch, classify, gate-check, draft-or-escalate, validate, log) versus one prompt that triages all 25 at once — roughly 4–6× the tokens of a single-shot pass, spent on a structured, auditable trail instead of one opaque answer. The human gate sits at step 3, before any draft is written: every privacy/delete-recording ticket (and anything flagged needs_human) is routed to a person untouched, no draft generated, nothing to second-guess.